Returns and replacements
Resolution rules that match the product.
High-ticket orders need clear rules before checkout. DollWow reviews product details before the order moves forward and helps with documented delivery or quality issues after arrival.
Custom-order expectations
Custom items may not be returnable once production begins.
That is why the option review and factory-photo approval steps matter so much before shipment.
Ready-to-ship warehouse dolls move faster, but usually have fewer customization changes available.
Damage and delivery issues
Damage, missing-item, or wrong-item claims need photos and order details within 24 hours of delivery.
Replacement decisions depend on the seriousness of the issue, supplier path, and documented product condition.
Minor cosmetic shipping wear is handled differently from major transit damage.
How we keep this fair
Coverage is written around the realities of custom production, shipping, and documented product condition.
Customer confidence comes from clear rules, careful review, and a real support path when something needs attention.
The goal is a clear path to repair, replacement, or another fair resolution when the order genuinely needs it.